Frequently Asked Questions
- What forms of payment can I use?
- We accept Visa, MasterCard, and American Express.
- Is it safe to use my credit card?
- All online credit card sales are kept secure by SSL technology, the most secure encryption technology currently available for electronic transactions. We use the same credit card networks that retail stores use when you make a credit card purchase in person.
- What happens to the information I give you?
- My credit card information was not accepted. What can I do?
- For proper credit card verification, the billing address on your order must match the billing address on your credit card. Please make sure that your name and address appears exactly the same as the name on your credit card billing statement.
- Do you charge sales tax?
- The laws differ from state to state, and country to country. In most parts of the world we are legally required to charge you sales tax according to the calculations you see during your purchasing process. If we do not charge taxes, you may still be liable to pay the taxes yourself.
- How much do you charge for shipping and handling?
- Shipping charges are based on weight of the product ordered, shipping method selected, and destination of the order. You will be able to view your total shipping charge at the time you place your order.
- What other ways can I order?
- You can place an order directly with Advanced Solutions, Inc. at 1-877-GET-ASI-1.
We at Advanced Solutions, Inc. want your online experience to be enjoyable, simple and successful. To that end, we have created an ordering, shipping and payment process to make your life easy.
Most credit and debit card orders are shipped on the same business day. Mail or Fax orders are shipped once payment is received.
The shipping choices for online orders shipped within the United States are Domestic Overnight, Express and Expedited. Expedited or Express orders placed by 3 PM EST will ship on the NEXT BUSINESS DAY. We try to ship all orders within 48 business hours.
Please note: We do not ship orders on Saturday or Sunday. Any order placed on Saturday, Sunday or a national holiday will be shipped on the next business day.
- Advanced Solutions, Inc. doesn't accept returns for the following products:
- Products obtained through a volume license or an employee purchase program.
- Not-for-resale (NFR), pirated, OEM (bundled), tryout, or free-of-charge products or versions.
Online Service Subscriptions.
- Products purchased from an online auction site, or from an individual. Products, or versions of products, that Autodesk no longer distributes or supports.
- Products that were not purchased from Advanced Solutions, Inc.
Advanced Solutions, Inc. reserves the right to change this policy at any time with or without notice.